Contact us
Contact the Chief Executive
Mike is always happy to hear from you with any issues that you may have. You can email him directly using the button below or message/WhatsApp him on 07821 643843.
Contact the Adult Carers Team
If you are a carer looking for support, or a professional wanting some information please contact the Adult Carers Team using the button below.
Contact the Young Carers Team
If you are a young carer looking for support, or a parent or professional wanting some information please contact the Young Carers Team using the button below.
Contact the Homecare Team
If you are looking for information about our homecare service please contact the Homecare Team using the button below.
Other enquiries
If you have a general enquiry then please use the button below to be put in contact with our Administration, HR and Finance Team.
Address
3rd Floor, Global House
303 Ballards Lane
North Finchley
London N12 8NP
Phone
0203 995 1909
Adult Carers Support
adultcarers@barnetcarers.org
Young Carers Support
youngcarers@barnetcarers.org
Homecare
homecare@barnetcarers.org
HR & Administration
admin@barnetcarers.org
Finance
finance@barnetcarers.org
Complaints
Barnet Carers is committed to providing high-quality services. Feedback is essential to this and so it welcomes all comments, compliments and complaints. These help the organisation to us review and develop its services and help it achieve the highest possible standards and provide excellent services to everyone. Barnet Carers accepts that sometimes things go wrong and that managing complaints well is central to improving both its services and reputation. How it manages complaints and then learns from them says a lot about its commitment to quality. If things do go wrong, the organization needs to know about it so that it can take corrective action and learn from what has gone wrong. This policy enables people making a complaint to gain access to a system that is transparent and fair and which will settle all complaints fairly, as quickly as possible and with respect. Respect includes maintaining confidentiality and an individuals’ right to privacy.
Local Authority
Should a carer or service user wish to make a complaint to the Council, they should refer to:
Chief Executive
The London Borough of Barnet
2 Bristol Avenue, Colindale, NW9 4EW
Tel: 020 8359 2000
E-mail: first.contact@barnet.gov.uk
We know things don’t always go right, but we are determined to continue to improve our services. We can only do that with feedback so please do let us know if you have not been satisfied. Email us here and we will respond as soon as we can.