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Complaints Policy

Barnet Carers is committed to providing high-quality services. Feedback is essential to this and so it welcomes all comments, compliments and complaints. These help the organisation to us review and develop its services and help it achieve the highest possible standards and provide excellent services to everyone. Barnet Carers accepts that sometimes things go wrong and that managing complaints well is central to improving both its services and reputation. How it manages complaints and then learns from them says a lot about its commitment to quality. If things do go wrong, the organization needs to know about it so that it can take corrective action and learn from what has gone wrong. This policy enables people making a complaint to gain access to a system that is transparent and fair and which will settle all complaints fairly, as quickly as possible and with respect. Respect includes maintaining confidentiality and an individuals’ right to privacy.

Local Authority

Should a carer or service user wish to make a complaint to the Council, they should refer to:

Chief Executive
The London Borough of Barnet
2 Bristol Avenue, Colindale, NW9 4EW

Tel: 020 8359 2000
E-mail: first.contact@barnet.gov.uk