Barnet Carers Centre – Care Quality Commission Report

The care services that Barnet Carers Centre provides are regulated and inspected by the Care Quality Commission.  We were inspected in October 2017 and were rated as Good.

The Care Quality Commission rates services it inspects as:

Outstanding

Outstanding
The service is performing exceptionally well.

Good

Good
The service is performing well and meeting our expectations.

Requires improvement

Requires improvement
The service isn’t performing as well as it should and we have told the service how it must improve.

Inadequate

Inadequate
The service is performing badly and we’ve taken action against the person or organisation that runs it.

Summary of what the CQC had to say about Barnet Carers Centre service

The service helped people to stay safe. Staff knew about abuse and how to report it and other incidents or accidents which took place. Risks to people were regularly assessed and updated and there were systems in place to ensure there was enough staff to meet people’s needs. People were supported to take their medicines safely and in accordance with the prescribed instructions.

Staff members received the training, support and development opportunities they needed to be able to meet people’s needs.

People’s needs were assessed and care plans were developed to identify what care and support people required. People said they were involved in their care planning and were happy to express their views or raise concerns. When people’s needs changed, this was quickly identified and prompt, appropriate action was taken to ensure people’s well-being was protected. People experienced positive outcomes as a result of the service they received and gave us good feedback about their care and support.

“I think they have been excellent. Very impressed by them”

Everyone we spoke with said they thought they were treated with respect and had their dignity maintained.
Staff, we spoke with, were very clear that treating people well was a fundamental expectation of the service.
Staff comments include “I’m always kind and just simply respect people” and “We make sure we have time
for them, hold their hand if necessary to encourage and reassure them.”

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